Terms and Conditions
Customers may request a refund in the following cases: (1) Cancellation: the customer's travel plans change and the eSIM is no longer needed, for a full refund; (2) Incompatible or locked device: the purchased eSIM is not compatible with the customer's device, for a full refund; (3) Connection issues: the eSIM does not work because of an issue originating from eSIM4Travel, or because of a failure or instability of the network infrastructure in the destination country, for a full or partial refund. Refunds are contingent upon the subsequent terms and conditions:
Requesting a Refund: Eligibility for a refund necessitates the
customer to formally submit a request via the Help Center chat or email and to promptly engage in collaborative
efforts to rectify the issue.
Timeframe for Refund Requests: Refunds are exclusively applicable to
data plans and top-ups procured on the eSIM4Travel website within 2 months following the date of purchase.
Refund Method: Reimbursements will be facilitated through the
original mode of payment employed for the initial transaction. Refunds are received within 5–7 days of approval. For any refund-related inquiries about the posting of the refund, the customer may also contact their card issuer or financial institution.
Usage Restrictions: Prepaid eSIM plans surpassing 10% data
utilization, plans that have been utilized or expired, and those extending beyond their stipulated validity period
are deemed activated and ineligible for refunds. Moreover, residual data following the expiration of the validity
period is non-refundable.
Unauthorized Purchases and Fraud: Instances of unauthorized
transactions will undergo scrutiny and require validation prior to any refund processing.
For refund appeals falling outside the purview of the aforementioned terms, eSIM4Travel will conduct an
individualized assessment of the request. eSIM4Travel reserves the prerogative to refute any refund petition in the
absence of a substantiated rationale.
*eSIM4Travel hereby asserts its ultimate discretion in rendering determinations pertaining to refunds and retains
the autonomy to amend its refund policy at its exclusive discretion, without prior notification.
