מדיניות החזרים
התוכניות השתנו? אין בעיה. אפשר לבקש החזר כספי תוך חודשיים מיום הרכישה.
Plans changed? No problem. You can request a refund within 2 months of purchase.
Refund types
Cancelled service
If your travel plans change and you no longer need your eSIM, we'll give you a full refund.
Incompatible or locked device
If the eSIM you bought isn't compatible with your device, we'll give you a full refund.
Connection issues
If your eSIM doesn't work because of an issue on our side, or because of a network outage or instability in your destination, we can give you a full or partial refund.
When a refund isn't available
- More than 10% of the plan's data has been used.
- The plan has been used or has expired.
- The plan is past its validity period.
- Data left over after the validity period ends.
How to get a refund
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1
Contact us
Chat with us in the Help Center or email support@esim4travel.com with your order number.
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2
We review your request
We check your order and data usage. For connection issues, we'll first try to fix the problem with you, so please stay in touch.
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3
Get your refund
If eligible, we refund your original payment method. The refund reaches your account within 5–7 days.
Purchases reported as unauthorized are reviewed and verified before any refund is processed.
Requests outside the cases above are reviewed individually, and eSIM4Travel may decline a request that doesn't have a valid reason.
eSIM4Travel makes the final decision on refunds and may update this policy at any time without prior notice. This policy is part of our Terms and Conditions.
